Frequently Asked Questions

Our office is open Monday through Friday.
 

Requests for appointments outside of these hours will be considered on a case-by-case basis.

Yes, We are excited that you have chosen us for your medical care. We look forward to meeting you and providing the quality, comprehensive medical care you expect and deserve.

To make an appointment please call our office or click the Book Online button found on the home page. To ensure the best use of time, for both our physicians and patients, all of our office visits are by appointment only. We ask that you arrive at our office 15 minutes prior to your scheduled appointment time. This will allow you to complete any necessary paperwork and to update any demographic and insurance changes. If you must cancel an appointment, please notify us as soon as possible so we can offer that time to someone else.

Emergencies arise. We will advise you if there is going to be a delay in seeing you. If your schedule won't allow you to wait, we will be happy to reschedule your appointment. We do appreciate your patience and cooperation during our busy times and we will make every effort to keep your wait time to a minimum.

Please refer to our Insurance page to review a list of accepted insurance providers.

We have a physician on call 24 hours a day, please call our office. This is for emergency purposes only. Refill of medications and referrals will not get handled after hours.
 

You will receive a call quickly with any lab results that require urgent attention. Other abnormal lab results will be addressed promptly. Normal values are reviewed and addressed within 1-2 weeks.  The doctor may send your a message through the Patient Portal.  If you have not received your results after 1-2 weeks, please call our office.  The fastest way to see your results is through the Patient Portal.

Please call our office or use the Patient Portal to submit a medication refill request. Allow one business day for all routine prescription refills. For prescriptions that require prior authorization from your insurance company, please plan ahead to allow at least three to five days for refill approval. Prescription refills for controlled substances such as pain medications are refilled Monday through Friday during regular business hours only.